This course, Call Control with CUCM for Cisco CICD (210-060), is the 3rd installment of the CICD certification exam prep series. First, you'll learn about Cisco Unified Communications Manager, Cisco's flagship telephony environment. Next, you'll discover key features and functionality within the product, and explore platform configuration basics and basic troubleshooting. Finally, you'll learn tips and tricks to aid you in preparation for your Cisco CICD certification exam 210-060. By the end of this course, you'll have great fundamental knowledge needed to prepare you for your Cisco CICD certification exam 210-060.
Josh Kittle (CCNP Voice/CCAI) has been working with Cisco Unified Communications solutions since Call Manager 3.x, and currently works as a partner engineer designing and supporting collaboration solutions for customers ranging up to 10,000 endpoints. A former Cisco Networking Academy Instructor, Josh enjoys sharing his passion for learning with others, and believes that having fun is the most important part of any project.